Mightycall Review: The Ultimate Virtual Phone System for Small Businesses
Introduction: What is Mightycall and how does it work?
Mightycall is a virtual phone system that allows small businesses to manage their communications more efficiently. With Mightycall, businesses can set up a professional phone system with features like call routing, voicemail, and call recording, without the need for expensive hardware or complex installations. Instead, everything is managed through a web-based dashboard or mobile app.
Mightycall works by assigning businesses a virtual phone number, which they can use to receive and make calls from their customers. Calls can be routed to different extensions, voicemails can be set up, and call recordings can be made for review later. It also offers additional features like call forwarding, auto-attendants, and custom greetings to help businesses manage their calls more effectively.
Features of Mightycall: A closer look at the virtual phone system's capabilities
Mightycall offers a range of features to help small businesses manage their communications more efficiently. Here are some of the key features:
- Call Routing: Incoming calls can be routed to different extensions or even forwarded to an external phone number.
- Voicemail: Voicemail messages can be left by customers, and they can be accessed through the Mightycall dashboard or mobile app.
- Call Recording: Incoming and outgoing calls can be recorded and stored for review later.
- Auto-Attendant: This feature allows businesses to set up a virtual receptionist to greet customers and route calls to the appropriate extensions.
- Custom Greetings: Businesses can record their own custom greetings for callers to hear when they call in.
- Conference Calling: Multiple people can join a single call using this feature.
- Text Messaging: Businesses can send and receive text messages using their virtual phone number.
Pricing Plans: Which Mightycall subscription is right for your business?
Mightycall offers three pricing plans to choose from: Basic, Standard, and Ultimate. Here is a breakdown of each plan:
- Basic: This plan costs $19.99 per month and includes 1000 minutes, 2 toll-free or local numbers, call recording, and voicemail.
- Standard: This plan costs $39.99 per month and includes 5000 minutes, 5 toll-free or local numbers, call recording, voicemail, and an auto-attendant.
- Ultimate: This plan costs $99.99 per month and includes unlimited minutes, 10 toll-free or local numbers, call recording, voicemail, an auto-attendant, and conference calling. The pricing plans offer different levels of features and minutes to suit different business needs. Businesses can also choose to pay annually and receive a discount.
Pros and Cons of Mightycall: An honest review of the virtual phone system
Pros:
- Affordable pricing plans with a range of features to choose from.
- Easy to set up and manage through the web-based dashboard or mobile app.
- Offers call recording and voicemail features to help businesses manage their communications more effectively.
- Integrates with other tools like Salesforce and Shopify.
- Excellent customer support.
Cons:
- Some features, like conference calling, are only available on the Ultimate plan.
- International calls can be expensive.
- Limited customization options for auto-attendant and greetings.
How to set up Mightycall: A step-by-step guide for small business owners
Setting up Mightycall is a straightforward process that can be completed in a few simple steps:
- Sign up for an account on the Mightycall website.
- Choose a virtual phone number and select a pricing plan.
- Set up call routing and voicemail options through the web-based dashboard.
- Record a custom greeting for callers to hear.
- Download the mobile app to manage calls and messages on the go.
- Test the system by making and receiving calls.
Integrations with Mightycall: How the virtual phone system can work with other tools
Mightycall integrates with a range of other business tools to help small businesses manage their communications more effectively. Some of the popular integrations include:
- Salesforce: Mightycall can sync with Salesforce to log calls and messages automatically.
- Shopify: Mightycall can integrate with Shopify to help businesses manage customer communications.
- Zapier: Mightycall can work with Zapier to automate tasks and streamline workflows.
- Slack: Mightycall can integrate with Slack to send notifications and manage messages.
Mightycall vs. other virtual phone systems: A comparison of features and pricing
When comparing Mightycall to other virtual phone systems, it's important to consider the features and pricing plans offered. Here is a comparison of Mightycall with two popular virtual phone systems:
- Grasshopper: Grasshopper offers similar features to Mightycall, including call routing, voicemail, and custom greetings. However, its pricing plans are more expensive, starting at $26 per month for 1 number and 100 minutes.
- RingCentral: RingCentral offers a wider range of features than Mightycall, including video conferencing and team messaging. However, its pricing plans are also more expensive, starting at $19.99 per user per month.
Customer Support and Satisfaction: How Mightycall supports its users
Mightycall offers excellent customer support to help its users set up and manage their virtual phone system. Here are some of the ways Mightycall supports its users:
- Live Chat: Users can access live chat support on the Mightycall website.
- Phone Support: Users can call Mightycall's support team for assistance.
- Knowledge Base: Mightycall offers a comprehensive knowledge base with articles and tutorials to help users.
- Video Tutorials: Mightycall offers video tutorials to guide users through setting up and using the system.
- MightyMerchant: This e-commerce business uses Mightycall to manage customer calls and messages, and has seen an increase in sales as a result.
- Virtual Barbershop: This mobile barbershop uses Mightycall to manage customer appointments and communications, and has improved its customer satisfaction.
Future of Mightycall: What's next for the virtual phone system?
Mightycall continues to evolve and improve its virtual phone system, with plans to introduce new features and integrations in the future. Some of the planned updates include improved call analytics and more customization options for auto-attendants.
Conclusion
Mightycall is a powerful and affordable virtual phone system that offers a range of features to help small businesses manage their communications more efficiently. With a range of pricing plans to choose from, businesses can select the plan that best suits their needs and budget. While there are some limitations to the system, overall, it offers an excellent solution for businesses looking to streamline their communications and improve their customer service.